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Date: Mon, 28 Oct 2002 16:10:10 -0800 (PST)
From: Lorin Kobashigawa
To: info@softbuyweb.com
Subject: complaint
Hello,
I have recieved a WD800BB Hard drive I purchased from
your yahoo store. ( order: softbuyweb-2151 )
Much to my surprise, the hard drive arrived in a UPS
2nd day air box with no padding whatsoever.
The box is about 9" x 12", and the hard drive is about
4"x5.5". As gentle as the UPS shippers no doubt are,
there was still considerable room for the drive to
rattle around as it made it's merry way to my door.
I had always been of the impression that hard drives
were pretty sensitive to vibratory damage, and I could
swear that UPS recommends shipping items in a box that
is only slightly larger than the item being shipped.
Lets go take a look at the UPS website:
http://www.ups.com/packaging/application/commercewf?origin=include.jsp&event=link(faq)#choose_carton
1. the box should be approximately 2-3 inches larger
than the item. (to allow for padding, i suppose as
your shipping practices don't require padding, you
could probably use an even smaller box)
http://www.ups.com/packaging/application/commercewf?origin=include.jsp&event=link(faq)#pak_carton
2. Always provide internal protection. UPS felt that
this item was important enough to display in bold, but
i can see how it could be overlooked, buried as it is
on the Packaging Tips page.
Now, i know what your thinking, UPS is a shipping
company, what do they really know about hard drives?
Probably Western Digital was the one that recommended
sending hard drives in an oversized, unpadded
container.
let's have a look at their site:
http://support.wdc.com/warranty/rmapacking.asp
Hm... no such luck there. In fact if I were to send
my drive to WD in this condition, it would actually
void my warrantee.
Well, i'm stumped. I really couldn't say what you
were trying to accomplish. I haven't had a chance to
spin the drive up yet, but if it does in fact have a
problem, i'm sure we'll have another chance to
continue this discussion.
-Lkb
Date: Mon, 28 Jan 2002 20:20:33 -0800 (PST)
From: Lorin
To: Some People
Subject: from the front lines of my desktop
Over the last few weeks i have been passively watching a (mostly) quiet
battle taking place on my desktop.
For no particularly good reason I decided to install Windows Media Player,
Winamp, _and_ Real Audio One. I think i was trying to watch pirated
copies of southpark without loosing my cool 'hand-written' winamp skin for
playing mp3s. (http://www.winamp.com/skins/detail.jhtml?componentId=49837)
Ever since then, whenever i opened any type of media file, one of those
three apps would pop up, and shouting out with a 'ding' and a dialog box
that it was no longer the default app for that file type. Not too
unusual. i would just choose 'no don't make yourself the default type' and
'don't check in the future'.
It never seemed to end though. Sometimes the battle would really heat up,
and i could watch the icon changing back and forth from the winamp
lightning bolt to the realaudo 'R'. Flashing back and forth as one app or
the other took the next trench. Sometimes there would be a 2 way standoff
where half the icons were one app, and the other half another.
Then suddenly about a week ago, an uneasy truce broke out across the
desktop. The files weren't associated with _any_ media player, and had
the dull unknown filetype icon. Some hawkish library thinking it was
winning, or perhaps in a desparate attempt to hang on, had set off some
doomsday code, wiping out my mp3 file associations all together.
I tried to manually associate mp3's with winamp, but it didn't do any
good, devastated from it's many battles, it couldn't even lift it's head
to recieve the coveted registry entry.
All that time spent 'monetizing' my desktop, and they end up shooting each
other and falling over dead. Man Windows is fucked up.
-Lkb
Date: Wed, 16 Jan 2002 17:19:04 -0800 (PST)
From: jay
To: customer.service@bevmo.com
Subject: BevMo hates me
Hello,
I awoke yesterday with a mouth full of crackers and sand. Crackers and
sand, you say? Yes, crackers and sand. Thus began the quest to quench
my mighty thirst(tm)*.
*(A thirst of epic proportions, a thirst so mighty that I needed $80 worth
of liquor to quench it.)
Now let me explain something. Going to the corner convenience store to
appease a mighty thirst(tm) is sort of like trying to put out a forest
fire by peeing on it. It might make you feel better for a little while,
but it's ultimately futile and if the wind shifts you end up with pee on
your leg and no pubic hair.
All right, I should state the purpose of this email before I start
rambling on about the stench of burning hair and how it's really not
conducive to drinking or meeting girls and how everyone is so much
prettier after a few drinks until you find out that the girls you were
talking to were really trees which isn't an entirely bad thing because you
peed on one of them in an attempt to demonstrate some kind of metaphor
involving forest fires and if they'd happened to be actual girls you'd
probably be missing part vital to the act of procreation and who wants
that?
Yesterday afternoon (01/15/2002), I unsuccessfuly attempted to purchase
alcoholic beverages from your San Francisco location. The reason I was
given was that my VALID Hawaii State driver's license with a clearly
displayed birthdate of september 30th, 1974 (09/30/1974) was not an
acceptable form of identification. Now I've shown that ID to bartenders,
bouncers, cops, potential girlfriends, etc. And aside from the whole
"physically unattractive" thing, not a single person has ever told me that
there was anything unacceptable about it.
Yes, I know that San Francisco is in California and not Hawaii, but let me
finish. My mother once told me about this really interesting thing where
people from other places visit other states and purchase products and
services from the locals there. She called it "tourism." Crazy, right?
I mean, who would think of visiting another state and then trying to buy
alcohol??? Who's on drugs now, mom?
Crap. I just ran out of beer. Sorry, I'd expand on this whole crazy
"tourism" concept for you, but I have more urgent matters at hand. Maybe
if I'd been able to purchase alcohol at a certain unnamed store I might
not be in this dilemma. Of course, then I'd have no story to tell and who
wants that, right? So I guess the real purpose of this email is to thank
you for not selling me any liquor so that I could tell everyone I know how
much you suck.
Happy new year!
=jay
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